Subject to the right of Consumers to return goods for refund under The Consumer Contracts (Information, Cancellation and additional charges Regulations 2013) apply, We do not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- Items must be returned in the original, and undamaged, manufacturer's packaging.
- Items contained within this packaging must be in original condition.
- Items must be received within 10 Working days of being shipped.
- Part numbers on the returned items must be legible and undamaged.
EXCHANGE/RETURN TIME FRAME
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
- For refunds, 3 to 5 business days should be allowed from the date of initiates refund. (Some delays may be experienced by movement of funds between various financial institutions)
- (Time periods for items being returned to us can vary depending on your location, and shipping method you choose. Please allow us extra time to process your refund/exchange in this case).
Our Return Address:
Rounds Green Road
Oldbury
West Midlands
B69 2RE
United Kingdom
Phone: +44 1214 391010
Email: info@briskbike.com